Returns & Exchanges:
All returns are for exchange only. You must return item within 30 days of the date of sale. You are responsible for related shipping charges. All returns must be accompanied by receipt or packing slip.
Due to the special nature of some of our products involving issues such as hygiene and Jewish law as well as seasonality, there are several exceptions to the general policy of accepting returns and issuing store credits. These include, but are not limited to: Shofars We will only accept returns on shofars which are defective or cracked. All shofars are carefully inspected before shipping. Mezuzah parchments and tefillin Our standards of halacha for these products are of the highest level. Once a parchment is rolled or tefillin are opened, we can not assume any responsibility for returns. Computer software, CD's and videos These items cannot be returned after they have been opened unless the item is defective. Etrog and lulav Due to their perishable nature and our need to pre-order specified amounts, all etrog and lulav orders are final. Custom imprinted products Anything requiring customization or altering of a product (such as imprinted kippot or engraved jewelry) cannot be returned unless the reason for return is a result of our error. Imported specialty items There are no returns on a number of imported specialty items. If this is of concern to you, please contact us by phone before purchasing the item. If you have any questions regarding our return policies, please give us a call at (860)233-6090 or write us at info@jacobsladderjudaica.com , and we will be happy to assist you. How to Return a Package: Please wrap your package securely and include your packing slip (make sure you keep a copy from your packing slip). For your protection, we recommend you return your package via UPS, FedEx, or insured mail. Send your return or exchange to: Jacob's Ladder Judaica 31 Crossroads Plaza West Htfd., CT 06117, US |
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